Jolibet Disconnect Policy

At Jolibet, our commitment to delivering an exceptional online and mobile gaming experience is unwavering. While we strive for seamless gameplay, certain factors beyond our control, such as weak internet connections and unforeseen circumstances, may occasionally impact the smoothness of your experience. In instances of interruptions, disconnections, or other incidents affecting gameplay, our Disconnect Policy comes into effect. Please carefully review the full text before using our services on the site, as your use of our services indicates your acknowledgment and consent to this policy.

Player Responsibility and Risk Mitigation:

All players assume the risk of disconnection and are accountable for minimizing risks associated with their internet connection.

Bet Placement and Disconnection:

• If a player is disconnected before placing a bet, the bet will not be valid, and the account balance remains unaffected.
• If a player is disconnected after placing a bet, the bet will be considered valid, and the account balance will be adjusted accordingly. For instance, losses will be reflected in the account balance.

Verification Process:

Players seeking to verify bets and their outcomes can formally request through Customer Support. This process is for verification purposes only and does not alter the bet results.

Continuous Problems and Customer Support:

Players are encouraged to contact Customer Support for assistance if connectivity issues persist. Cases are independently and thoroughly investigated to ensure a fair resolution.

Policy Modification:

Jolibet reserves the right to modify this policy at any time. The final verdict on all matters related to the policy rests with Jolibet. Policy changes or related decisions will be communicated through in-app, electronic mail, WhatsApp, or written messages.

Live Baccarat Conditions

Conditions for online Live Baccarat tables include:

Bet Placement and Disconnection:

• Disconnection before placing a bet on Player, Banking, Tie, and/or Pair renders the bet invalid with no adjustments to the account balance.
• Disconnection after placing a bet on Player, Banking, Tie, and/or Pair results in a valid bet, and adjustments are reflected in the account balance.

Live Roullette Conditions 

Conditions for online Live Roulette are as follows:

Bet Placement and Disconnection:

• Disconnection before placing a bet on any number, color, even, odd, and/or number range makes the bet invalid, with no adjustments to the account balance.
• After placing a bet on any number, color, even, odd, and/or number range, disconnection results in a valid bet, and adjustments are reflected in the account balance.

Online Slots Conditions

Conditions for online slot games are as follows:

Bet Placement and Disconnection:

Disconnection before spinning renders the bet invalid, with no adjustments to the account balance.

Progressive Jackpots:

In the event of disconnection during a progressive jackpot spin, the result will be recorded, and the jackpot amount will be credited to the player if they win, subject to verification.

Bonus Rounds and Free Spins:

The game’s rules will handle disconnection during a bonus round or free spins. Any winnings will be credited, and losses will be deducted from the account balance.

Technical Issues:

If a game is interrupted due to technical issues on our end, the round will be voided, and bets will be refunded.

Responsible Gaming Tools:

We provide tools to help players manage their gaming experience, including session limits and self-exclusion options. Players are encouraged to utilize these tools for responsible gaming.

Sports Betting Conditions

Conditions for sports betting include:

Bet Placement and Disconnection:

• Disconnection before placing a sports bet renders the bet invalid, with no adjustments to the account balance.
• After placing a sports bet, disconnection results in a valid bet, and adjustments are reflected in the account balance, subject to the event’s outcome.

Live In-Play Betting:

For live in-play betting, disconnection during the event will be handled based on the game’s status at the time of disconnection. Industry standards will make the decision.

Cancelled Events:

If a sports event is canceled or postponed, bets placed on that event will be treated by our sports betting rules, and the appropriate adjustments will be made to the account balance.

Technical Issues:

In case of technical issues affecting sports betting, we reserve the right to void bets and refund stakes. Any decisions related to technical problems are made with fairness and integrity.

Responsible Betting:

We encourage responsible betting practices. Players are urged to set limits on their sports betting activities and seek assistance from Customer Support if they encounter any issues related to responsible gambling.